Museum of the American Revolution exterior.

Job Opportunities

Employment

Thank you for exploring employment opportunities at the Museum of the American Revolution. All employment questions may be directed to employment@amrevmuseum.org. Please review all open positions below and their job descriptions for information on how to apply.  Due to the volume of applications, only qualified applicants will be contacted directly.

The Museum of the American Revolution is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Available Positions

Digital Product Manager

Position Description

Reporting initially to the Museum of the American Revolution’s Chief Operating Officer, the Digital Product Manager manages all public-facing digital platforms, including websites, apps, digital signage, and in-gallery software. This position is responsible for overseeing the information architecture, development, and ongoing maintenance of these projects and platforms. The Digital Product Manager will be responsible for collaborating with both internal stakeholders and external partners in order to keep the content and platform up to date and ensure the experiences support the museum’s mission and revenue goals.

The ideal candidate will have a proven track record of developing, managing, and tracking successful websites, apps, and other digital experiences. Candidates must be able to demonstrate effective communication, collaboration, and project management skills as well as the ability to troubleshoot issues around content publishing and data gathering.

Primary Responsibilities

  • Maintain consistent, strong and open communications with key internal and external stakeholders
  • Coordinate with the Museum’s cross-departmental Digital Strategy Implementation Team
  • Align with other departments including curatorial, marketing and education staff, in the development and publishing of digital content
  • Oversee the work of professional staff, technical experts, consultants, and contractors to develop and maintain the Museum’s digital products
  • Prepare site maps and wireframes or review the work of outside consultants
  • Collaborate with colleagues in IT to ensure the necessary infrastructure is in place to meet the needs of the digital program
  • Develop and oversee content publishing workflows to the website, including troubleshooting technical issues
  • Maintain and manage a prioritized list of enhancements and bug fixes for ongoing site improvements
  • Manage key project initiatives, such as site redesigns, CMS upgrades, and feature additions
  • Measure and track results based on defined goals and KPIs, including web analytics and SEO tracking
  • Create revenue and visitor reports using Galaxy Gateway and JCA (integration product)
  • Read, monitor, and report on in-gallery usage reports
  • Identify and troubleshoot website and online ticketing issues, engaging additional expertise when needed
  • Ensure a focus on user-friendly and audience-focused experiences
  • Establish budgets and monitor expenditures
  • Assist in the development of grants and sponsorships soliciting support for digital initiatives as appropriate    
  • Other duties as assigned.

Education:

Related undergraduate or postgraduate degree, or equivalent experience in Museum administration, ecommerce or marketing.

Experience/Skills

  • Experienced at managing and maintaining digital products, including websites and apps
  • A problem-solver, technically adept and able to troubleshoot and fix issues around website publishing and information flow—or to identify when additional expertise is required
  • Experienced with current web development practice and agile project management
  • Experienced mapping site architecture and creating UX wireframes
  • Capable of wearing many hats as required on a small team
  • A motivated self-starter able to collaborate with others
  • Detail-oriented and able to project manage both longer term initiatives and shorter term updates
  • Able to communicate clearly about technology to non-technical colleagues
  • Experienced tracking and reporting on the outcome of digital projects and making data-informed decisions
  • Experienced with online ticketing, POS, and membership systems, ideally with particular experience using Galaxy Gateway and Blackbaud Luminate
  • Experienced working with a web CMS, including gathering, uploading and publishing text, image, and video content
  • Ideally experienced managing, working with, and troubleshooting a Drupal-based CMS
  • Knowledgeable about web development fundamentals, proficient in HTML, CSS, PHP

Applying for the Job

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a cover letter including  a resume and three references to employment@amrevmuseum.org.

**Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references.  Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered appropriate.

Maintenance Technician

Position Description:

The Maintenance Technician is responsible for all maintenance service requests as assigned.  Will perform preventative maintenance, changes, improvements, and repairs to building systems as appropriate. This position reports to the Chief Engineer.

Primary Responsibilities:

  • Responsible for the completion of all maintenance service requests as assigned.
  • Must use the upmost safety practices and standard while completing projects assigned.
  • Performs a wide variety of general and semiskilled maintenance activities (e.g. carpentry, painting, electrical, etc.) for the purpose of completing projects within established time frames.
  • Installs system component parts, classroom and office equipment and facility components (e.g. lighting, alarms, plumbing, security, electrical panels, etc.) for the purpose of providing a safe and workable environment.
  • Arranges furniture and equipment.
  • Maintain inventory of museum equipment.
  • Maintains assigned tools and equipment for the purpose of ensuring availability in safe operating condition.
  • Complete scheduled Preventative Maintenance Initiatives
  • Assist in monitoring all work being performed by outside contractors.
  • Responsible for reporting any damage that has happened or may occur to the Chief Engineer.
  • Work out doors in extreme weather conditions i.e snow removal.
  • General roof area maintenance i.e. cleaning roof drains, skylight lighting maintenance.
  • Other duties as assigned.

Education:

High School Diploma or equivalent required.  Related technical school degree preferred

Experience/Skills:

  • 5+ years in maintenance at major museum, hotel, or building
  • Knowledge of carpentry, painting, plastering, light electrical, plumbing, masonry ad mechanical repair
  • Must be able to read, understand, and perform work from sketches, drawings, and blueprints required
  • Ability to multitask, work in a fast paced environment
  • Strong attention to detail and ability to interact and assist guests, colleagues and other departments
  • Ability to work flexible schedule to include weekends, evenings and holidays.
  • Must be able to lift 50 lbs and be able to push, pull, and maneuver various types of carts and hand trucks through the building.
  • Must be able to climb and work from a ladder at a height of at least eight feet.
  • Must be able to work in all weather conditions.

Applying for the Job

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer.

To apply, please send a cover letter including  a resume and three references to employment@amrevmuseum.org.

**Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references.  Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered appropriate.

Guest Services Associate

Position Description: 

The Guest Service Associates (GSAs) is responsible for a successful guest experience in the Museum.   Must provide a high level of customer service and satisfaction to ensure an excellent experience for all guests and are responsible for a broad range of activities including selling tickets and memberships, overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/guest or protocols, and facilitating entry/egress from theaters.  The GSA reports to the Manager of  Guest Services. 

Primary Responsibilities: 

  • Provide superior guest service to all guests  
  • Project a positive image, serving as an ambassador for the museum 
  • Maintain proper cashier operations by following policies and procedures; reporting needed changes 
  • Relay accurate information about planned programs and events 
  • Be friendly and outgoing 
  • Handle customer service issues/questions in a professional, polite, and positive manner 
  • Actively participate in all provided training classes and properly implement newly learned skills 
  • Ensure that the Museum’s rules and safety protocols are followed  
  • Following established protocols, open/close building and areas within the Museum as scheduled; carry out light housekeeping and cleaning duties as outlined for each area throughout the day 
  • Other duties as assigned  

Skills and Knowledge:

  • General interest in the American Revolution 
  • Ability to work in a fast paced environment and interface effectively with visitors in both conveying information and listening to their questions/complaints 
  • Be open to multiple points of view and avenues for problem solving  
  • Must be able to walk, stand and interact with the public for long periods of time 
  • Be well organized and thorough with close attention to detail and follow-through 
  • Act as a team player who works well with others and shows courtesy and respect to colleagues 
  • Be willing to assume responsibility  
  • Must be able to work a flexible schedule to include weekends, holidays and special events. 
  • Outgoing personality and enthused to interact with guests and colleagues 
  • 1-3 years of front line customer service experience 
  • Experience in another museum or related attraction strongly preferred 

Education:  

Associate or Bachelor of Arts degree or be in the process of securing a college degree 

*This position is a Part Time position*

Applying for the Job

The Museum of the American Revolution (www.AmRevMuseum.org) is an Equal Opportunity Employer. 

To apply, please send a cover letter, resume and three professional references to employment@amrevmuseum.org

**Please note – in order for you to be considered for this position we will need a cover letter, resume and three professional references.  Unfortunately, applicants that do not include these items will not be considered for the position. The Museum will contact you if an interview is considered appropriate.